How to fix common camera problems in Windows 10

If the webcam no longer works on your computer, follow these troubleshooting steps to quickly fix the problem in Windows 10.

How to fix common camera problems in Windows 10
How to fix common camera problems in Windows 10

While Windows 10 can automatically configure most cameras, that doesn't mean they'll continue to run with issues indefinitely. Sometimes devices can stop working for various reasons. For example, it could be due to a driver issue, recent system updates, privacy settings blocking access to the camera, or hardware issues.

If you notice issues with the built-in webcam on your laptop or the USB camera on a desktop, Windows 10 offers several ways to fix the most common issues using Device Manager, settings, or fix. . software privacy settings.

In this Windows 10 guide, we'll walk you through several ways to troubleshoot and fix issues with a built-in or USB webcam.

How to fix camera detection on Windows 10

To confirm that the device is detected, connect the camera to the device (if applicable) and do the following:

  1. Open Start.
  2. Search for Device Manager and click on the first result to open the application.
  3. Expand the Imaging devices, Cameras, or Sound, video and game controllers branch.
  4. Check that the camera appears in the list to confirm that Windows 10 detects it.
  5. (Optional) If the camera is not available, click Actions in the top menu.
    Click the Check for hardware changes option.

Once you have completed the steps, if the camera is not listed, disconnect it, restart the computer, reconnect the camera, and follow the above steps one more time. If possible, you can also try another USB port to confirm that there is no problem with the port. Or try connecting the camera directly to the device if you are using a USB hub.

If the camera still does not work, try connecting it to another device to confirm that it is not a hardware issue.

If the camera has stopped working or you are ready for an upgrade, we recommend the Logitech BRIO webcam due to its 4K resolution and HDR support, as well as its compatibility for Windows Hello authentication. on Windows 10.

How to allow apps to access the camera using privacy settings

In Windows 10, the system can automatically limit the access of apps (such as Microsoft Teams, Zoom, Skype) to microphone and camera to protect your privacy and improve security. If the camera is working but you can't access it from a specific app, you check the privacy settings.

To allow apps to access the camera in Windows 10, follow these steps:

  1. Open Settings.
  2. Click on Confidentiality.
  3. Click Camera.
  4. In the "Allow access to the camera on this device" section, click the Edit button.
  5. Enable camera access for this device.
  6. Turn on the Allow apps to access your camera toggle switch. 
  7. In the "Choose which Microsoft Store apps can access your camera" section, turn on the toggle switch for the program you want to allow camera access - for example, Camera, Skype, Microsoft Teams, etc. 

After completing the steps, the camera should be accessible from the apps you selected.

The instructions above are for granting camera access for Microsoft Store apps. If the issue is with a classic desktop app, turn on the Allow desktop apps to access your camera toggle switch at the bottom of the page.

How to Update Camera Driver Using Device Manager

If the camera stops working after installing a cumulative update or a new version of Windows 10, the camera driver may cause compatibility issues.

To update the driver to fix camera issues in Windows 10, follow these steps:

  1. Open Settings.
  2. Click Update & Security.
  3. Click the Show optional updates option. 
  4. In the "Driver Updates" section, select the most recent driver update for the webcam.
  5. Click the Download and Install button. 

After completing the steps, the new driver update will be downloaded and installed automatically, which will fix the issue.

Sometimes Windows Update may not have the latest drivers. If so, you may need to check the manufacturer's support website for the most recent drivers available and instructions for applying them.

Remove Quality Update from Windows 10

If the problem appeared after installing a system update, you can remove the update to make the camera work quickly.

To remove a system update in Windows 10, follow these steps:

  1. Open Settings.
  2. Click Update & Security.
  3. Click on Windows Update.
  4. Click Show update history.
  5. Click the Uninstall updates option.
  6. Click the Installed On column heading to view updates in chronological order.
  7. Select the most recent update and click the Uninstall button.
  8. Click the Yes button.

After completing the steps, the update causing the issue will be removed from the computer, which will fix the webcam issue.

Restoring the previous version of Windows 10

If the camera has stopped responding after installing the latest version of Windows 10, you can remove the feature update to fix the issue, and when you know the issue has a permanent solution, you can perform one. news. To improve.

To uninstall a version of Windows 10 to fix the camera issue, follow these steps:

  1. Open Settings.
  2. Click Update & Security.
  3. Click on Recovery.
  4. In the "Go back to a previous version of Windows 10" section, click the Start button.
  5. Quick Note: If the option is not available, you cannot revert to the previous version.
  6. Check one of the reasons in the list.
  7. Click on the Next button.
  8. Click the No, thank you button.
  9. Click on the Next button.
  10. Click the Next button again.
  11. Click the Revert to previous version button.

Once the steps are completed, Windows 10 will revert to the previous version when the webcam is working properly.

How to restore camera driver using Device Manager

Sometimes hardware manufacturers roll out driver updates which may still contain compatibility issues. If the camera was working before a recent driver update, reverting to the previous version may resolve the issue.

To restore the camera driver to its previous version, follow these steps:

  1. Open Start.
  2. Search for Device Manager and click on the first result to open the application.
  3. Expand the Imaging devices, Cameras, or Sound, video and game controllers branch.
  4. Right click on the camera and select the Properties option.
  5. Click on the Driver tab.
  6. Click the Restore Driver button. Quick Note: If the option is not available, you cannot revert to the previous version of the driver.
  7. Select one of the reasons from the list.
  8. Click the Yes button.
  9. Click the Yes button again.
  10. Restart your computer.

Once the steps are completed, the old driver will be restored, allowing the camera to work again.

These instructions will also prevent Windows Update from downloading the same camera again. However, when a new driver is available, it downloads and installs automatically.


How to reinstall the camera driver using Device Manager

When the camera stops working in Windows 10 due to a damaged driver or configuration issue, you can use Device Manager to reinstall the device to resolve the issue.

To uninstall and reinstall the camera driver in Windows 10, follow these steps:

  1. Open Start.
  2. Search for Device Manager and click on the first result to open the application.
  3. Expand the Imaging devices, Cameras, or Sound, video and game controllers branch.
  4. Right click on the webcam and select the Uninstall Driver option.
  5. Click on the Uninstall button. Quick Tip: You can also check the Remove the driver software for this device option to force the system to redownload the driver from Windows Update. However, if the driver is not listed in Windows Update, you will need to download it manually from the manufacturer's support website.
  6. Click on the Actions menu.
  7. Click the Check for hardware changes option.

Once the steps are complete, Windows 10 will reinstall the driver and the camera should start working again.

How to fix app camera access using antivirus

Some antivirus and other third-party security software come with privacy settings that may prevent applications from accessing the webcam. If you are using a security solution that offers such features (as in the case of Kaspersky Total Security), you need to delve into the privacy settings to allow applications to access the camera.

To configure antivirus (for example, Kaspersky) to allow applications to access the camera on Windows 10, follow these steps:

  1. Open Kaspersky.
  2. Click on Privacy protection.
  3. Turn off the webcam protection toggle switch.
  4. Click the Yes button to confirm.

Once the steps are completed, the antivirus will no longer interfere and you should now be able to use the camera with any app in Windows 10.

If you are using another antivirus and think it is blocking access to the camera, you may need to visit the manufacturer's support website for specific details in order to change the settings to resolve the issue. .